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Stadium Policies


TIAA Bank Field is a world-class multi-purpose stadium located on the banks of the St. Johns River in downtown Jacksonville. Undergoing renovations in both 2014 and 2016, the stadium experience at TIAA Bank Field has been rated among the best in major sporting events.

The excitement of the game will be the same, but many aspects of a gameday experience in-stadium at TIAA Bank Field will reflect new practices to keep everyone as safe as possible during the game. Your health and safety, along with that of our players, coaches, and personnel, is – and always has been – priority number one.

New protocols are in place when coming to our stadiums to enjoy a seamless experience – from the parking lot and turnstiles, to the concourses and ultimately, your seats.

Like each player on a football team, you play a key role. Because these protocols require everyone’s cooperation and teamwork, we’ve set out these guidelines to help make this a great gameday for all.


Parking & Arrival:

  • Arrive early! Construction around the sports complex will impact traffic patterns on game day.

  • Parking Lots open at 10:30 AM

  • All stadium gates open two hours prior to kickoff, at 1:30 PM this year

  • Please be a good teammate and stay home if you aren’t feeling well or have been exposed to COVID-19.

  • Have your parking pass visible.

Bag Policy & Prohibited Items:

  • Leave your bags at home!
  • Nonclear bags/wallets must be no larger than 4.5″ x 6.5″. Clear bags must be no larger than 12″ x 6″ x 12″.
  • Tobacco products (including e-cigarettes) are prohibited.
  • For medical exception requests, please email or on game day visit the nearest gate supervisor.
  • Prohibited items include, without limitation:
    • All bags with the exception of a 4.5″ x 6.5″ or smaller clutch, wallet or clear bag no larger than 12″ x 6″ x 12″
    • Cameras with detachable lenses or lenses longer than six inches
    • Clothing with profane or obscene language/content
    • Coolers or containers, including cans, cups
    • Bottles and beverages from outside the stadium (except 1 factory sealed plastic bottle of water 16.9 oz or less per ticket holder)
    • Drones or unmanned aerial vehicles
    • Inflatables, loungers and other floatation devices
    • Knives, guns and any type of weapons (including actual, toy or replica) or explosives
    • Laser pointers
    • Laptop computers
    • Noise makers, whistles, and air horns
    • Non-lethal weapons and chemical agents (i.e., pepper spray, mace and tasers)
    • Pets (except service animals)
    • Seat cushions
    • Signs or Banners larger than 2′ x 3′
    • Sticks or poles (including selfie sticks)
    • Strollers or Infant carriers
    • Tobacco Products (cigarettes, e cigarettes, chewing tobacco)
    • Umbrellas
    • Video equipment and tape recorders
NFL Clear Bag Policy

Mobile Tickets:

  • Have your ticket downloaded and ready before arriving at the entry gates.
  • Guests are recommended to have their own mobile ticket.

Cashless Transactions:

  • Cash is no longer accepted anywhere at the stadium.

  • In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay.


Stadium Enhancements:

  • Enhanced entry experience with new shaded gates and added points of entry

  • Don’t miss a minute of your event with our new self-service bar, TendedBar, located in the North Deck. Register with 3 easy steps, and order drinks for the rest of the game without having to use your ID or credit card again.

Magnetometer Technology:

  • Cell phone and keys can stay in your pockets with our advanced security checkpoints.

  • With your clear bag in hand, you’ll be able to walk through entrance security with no hassle.

  • Additional screening may be required by stadium personnel.


Face Coverings:

  • In accordance with state and local guidelines, masks are recommended for unvaccinated guests.
  • Those that are most vulnerable to COVID-19 should exercise extra caution.

Enhanced Cleaning:

  • All public spaces and surfaces will be cleared prior to fan arrival and throughout game day.

  • Certified Disinfection Specialists in blue vests will be actively cleaning on game day.

  • Hand-sanitizing stations are available throughout the stadium.

Stay Cool & Hydrated:

  • Guests are permitted to bring one, commercially-branded, factory-sealed, plastic, 16.9 oz. or less size bottle of water inside the gates at TIAA Bank Field.
  • Additional water-bottle filler stations have been installed at the stadium.

  • Guests needing to cool down are recommended to visit the south end zone plaza level or Daily’s Place for shaded areas.

  • Off the field, TIAA Bank Field is transitioning to a cashless payment stadium ensuring contactless options for food, beverage and merchandise concessions purchases.  Cash will no longer be accepted at the stadium and ATMs have been removed from the premises.  In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay.

First Aid:

  • First aid stations are located at sections 123, 410 and 436.

  • The stadium’s on-site medical team will be prepared to treat guests on-site.

  • If you’re in the stadium and begin to feel ill, you should seek help immediately.


Fan Amenities:

  • Pre-game activities for the fans can be found here.
  • Mobile charging stations are available throughout the stadium.

  • Mom Pods & Sensory Room are located on the plaza level in the south end zone.

Together We Win:

  • Be a good teammate by abiding by all protocols and following the directions of stadium staff.

  • Certified Disinfection Specialists in blue vests will be actively cleaning on game day.

  • Those that do not, will be subject to disciplinary measures as outlined in the Fan Code of Conduct.