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Stadium Policies


EverBank Stadium is a world-class multi-purpose stadium located on the banks of the St. Johns River in downtown Jacksonville. Undergoing renovations in both 2014 and 2016, the stadium experience at EverBank Stadium has been rated among the best in major sporting events.

The excitement of the game will be the same, but many aspects of a gameday experience in-stadium at EverBank Stadium will reflect new practices to keep everyone as safe as possible during the game. Your health and safety, along with that of our players, coaches, and personnel, is – and always has been – priority number one.

New protocols are in place when coming to our stadiums to enjoy a seamless experience – from the parking lot and turnstiles, to the concourses and ultimately, your seats.

Like each player on a football team, you play a key role. Because these protocols require everyone’s cooperation and teamwork, we’ve set out these guidelines to help make this a great gameday for all.


Parking & Arrival:

  • Arrive early! Construction around the sports complex will impact traffic patterns on game day.

  • Parking Lots open at 7:00 AM

  • We have moved to mobile parking passes for the 2023 TaxSlayer Gator Bowl. Please have your pass ready!

  • All stadium gates open two hours prior to kickoff, at 10:00 AM this year

  • Please be a good teammate and stay home if you aren’t feeling well or have been exposed to COVID-19.

Bag Policy & Prohibited Items:

  • Leave your bags at home!
  • Guests are permitted to carry a clutch, bag or wallet no larger than 4.5″ x 6.5″, a one-gallon clear plastic bag or CLEAR bag no larger than 12″ x 6″ x 12″.
  • Tobacco products (including e-cigarettes) are prohibited.
  • For medical exception requests, please email or on game day visit the nearest gate supervisor.
  • Prohibited items include, without limitation:
    • All bags with the exception of a 4.5″ x 6.5″ or smaller clutch, wallet or clear bag no larger than 12″ x 6″ x 12″
    • Cameras with detachable lenses or lenses longer than six inches
    • Clothing with profane or obscene language/content
    • Coolers or containers, including cans, cups
    • Bottles and beverages from outside the stadium (except 1 factory sealed plastic bottle of water 16.9 oz or less per ticket holder)
    • Drones or unmanned aerial vehicles
    • Inflatables, loungers and other floatation devices
    • Knives, guns and any type of weapons (including actual, toy or replica) or explosives
    • Laser pointers
    • Laptop computers
    • Noise makers, whistles, and air horns
    • Non-lethal weapons and chemical agents (i.e., pepper spray, mace and tasers)
    • Pets (except service animals)
    • Seat cushions
    • Signs or Banners larger than 2′ x 3′
    • Sticks or poles (including selfie sticks)
    • Strollers or Infant carriers
    • Tobacco Products (cigarettes, e cigarettes, chewing tobacco)
    • Umbrellas
    • Video equipment and tape recorders

All ticket holders and their belongings are subject to search (including by walk-through magnetometers, magnetic wanding: and/or pat down) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the TaxSlayer Gator Bowl, the City of Jacksonville, ASM Global and their respective affiliates and agents. If ticket holders elect not to consent to the searches, they will be denied entry into the stadium without refund.

Mobile Tickets:

  • Have your ticket downloaded and ready before arriving at the entry gates.
  • Guests are recommended to have their own mobile ticket.

  • Please visit for a step-by-step guide for how to download your tickets.

Cashless Transactions:

  • Cash is no longer accepted anywhere at the stadium. This ensures contactless options for food, beverage, and merchandise purchases.

  • Cash will no longer be accepted at the stadium and ATMs have been removed from the premises. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including, Apple, Google and Samsung pay.

  • Those with cash needing to convert to card can visit the nearest Guest Services Booth for assistance.  Guest Services Booths are located at section 104, 123, 143, 410, 436 and East and West club lobbies.


Stadium Enhancements:

  • Guests are permitted to bring one, commercially-branded, factory-sealed, plastic, 16.9 oz. or less size bottle of water inside the gates at EverBank Stadium.
  • Additional water-bottle filler stations have been installed at the stadium.
  • Guests needing to cool down are recommended to visit the south end zone plaza level or Daily’s Place for shaded areas.
  • Off the field, EverBank Stadium is transitioning to a cashless payment stadium ensuring contactless options for food, beverage and merchandise concessions purchases.  Cash will no longer be accepted at the stadium and ATMs have been removed from the premises.  In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including JagsPay, Apple, Google and Samsung pay.

    Stadium Enhancements:

    • Enhanced entry experience with new shaded gates and added points of entry.

    • Don’t miss a minute of your event with our new self-service bar, TendedBar, located in the North Deck. Register with 3 easy steps, and order drinks for the rest of the game without having to use your ID or credit card again.

    • Stadium improvements are on-going this season, including the Pride of the Jaguars and club seating.

    First Aid:

    • First aid stations are located at sections 123, 410 and 436.
    • The stadium’s onsite medical team will be prepared to treat guests on-site.
    • If you’re in the stadium and begin to feel ill, you should seek help immediately.


    Fan Amenities:

    • Pre-game activities for the fans can be found here.
    • Mobile charging stations provided by JEA are available throughout the stadium. For assistance locating one, please visit the nearest Guest Services Booth.

    • Mom Pods & Sensory Room are located on the plaza level in the south end zone.

    Together We Win:

    • Be a good teammate by abiding by all protocols and following the directions of stadium staff.

    • Those that do not, will be subject to disciplinary measures as outlined in the Fan Code of Conduct.